AOL

Laura Sanfilippo

Source: corp.aol.com

Source: AOL [20]

770 Broadway

New York, NY

10003

212-206-4400

KEY EXECUTIVES

CEO Tim Armstrong Source: corp.aol.com/leader/tim-armstrong

CEO Tim Armstrong
Source: Corp AOL [1]

President AOL Inc. and Executive VP Bob Lord Source: corp.aol.com/leader/bob-lord

President AOL Inc. and Executive VP Bob Lord
Source: AOL [3]

CFO and Executive VP Holly Hess Source: corp.aol.com/leader/holly-hess

CFO and Executive VP Holly Hess
Source: AOL [2]

Overview

America Online started out as an Internet service provider and has since become a multifaceted Internet giant. America Online is probably most known for its iconic “You’ve got mail” and for its email and instant messaging services, but it is so much more. Not only does AOL provide these more well known services, but it also produces original content, creates apps and continues to grow. The AOL Huffington Post Media Group (AOL HPMG) has over 350 million monthly consumers and consists of 56 sites, including The Huffington Post, Cambio, Moviefone, Mapquest, Engadget, and TechCrunch that lead in news, entertainment, digital, and community content [4]. The AOL HPMG has over 9,000 bloggers including celebrities and politicians, like Aaron Sorkin and Neil Young, who discuss topics making headlines today. The sites combine journalism, technology, engagement and video across all platforms[4]. Today the AOL HPMG is owned by Verizon with whom they continue to grow[4].

History

America Online is an online platform that offers many different services, such as email, apps, video, and blogs that serves millions of people and has continued to grow since its origin. America Online was founded originally in 1985 with the name Quantum Computer Services by Steve Case [5]. It’s name was officially changed to America Online (AOL) in 1991[4]. Soon after, an instant messaging service and AOL’s classic “You’ve got mail” notification were launched [6]. In 1994 AOL hit one million users and began using advertisements within its service. No more than two years later it hit five million subscribers [7]. In 2011 AOL purchased the Huffington Post to form the AOL Huffington Post Media Group and it has continued to grow, buying services like Moviefone and Netscape, and Mapquest [4]. In early 2015 AOL was acquired by Verizon in an over four billion dollar acquisition [8].

AOL Originals

Citizen Mars Source: engadget.com

Citizen Mars Source: Engadget [22]

Source: Deadline.com

Making A Scene Source: Deadline [23]

Source: aoladvertising.com

Park Bench Source: AOL Advertising [24]

In addition to providing various online services, AOL also produces original content from some of the biggest names in Hollywood. AOL’s originals appeal to a wide variety of users because there is something for everyone. Currently in AOL’s library of originals are reality series spanning from #Candidly Nicole, a series following Nicole Richie, based off her Twitter feed, Citizen Mars, a series that follows the finalists for the one way mission to mars, and True Trans which follows trans musician Laura Jane Grace and other members of the trans community [9]. Also in their catalog are series from James Franco and Steve Buscemi. James Franco’s series “Making a Scene” is in it second season where Franco and his team take famous movies, and scenes and recreate them through Franco’s imagination [9]. Steve Buscemi’s acclaimed series “Park Bench With Steve Buscemi,” is a non fiction series hosted by, you guessed it, Steve Buscemi. He sits on a park bench and talks to a wide variety of guests including, Kenan Thompson, and Gilbert Gottfried [10]. The series was nominated for an Emmy in 2014 for Outstanding Short-Form Nonfiction Program [9]. This is only the cusp of AOL’s original content. Their library also includes comedy shows, shows about food, cars, and even ballet [9]. Everyone can find something for them on AOL originals.

Financials

AOL released its last financial update on May 8, 2015 [11]. Though not in the last few months, It contains all of AOL’s first quarter 2015 financial information. In this quarter AOL had a 12% increase in its advertising revenue, going from $433.4 million in the last quarter of 2014 to $483.5 million in the first quarter of 2015 [11]. Additionally, their price for global advertising has increased 10% [11]. These are both important because it is becoming harder and harder to reach people via advertising. If the price for advertising is going up, one can assume that AOL’s advertising strategies are effective. AOL has overall had a successful first quarter with an increased total revenue of 7% going from $583.3 million in the last quarter of 2014 to $625.1 million in the first quarter of 2015 [11].

What’s New

In the past few months AOL has launched a number of new originals and services. In October, Jared Leto’s new series launched on Build called “Beyond the Horizon” which talks about the future of humanity and will have guests such as former Vice President Al Gore and author of The Martian Andy Weir [12].

Source: AOL Advertising advertising.aol.com

Beyond The Horizon Source: AOL Advertising [25]

Earlier this month AOL launched their new series on AOL.com called “Act Like A Musician” which brings together musicians and actors to talk about their passion and create music [13]. Danny Masterson, of “That 70s Show” fame, and The Strokes Albert Hammond Jr. join in the first episode to perform music and talk about their careers [14]. The series, which is currently in its third week, will be a limited run and end after six weeks [13].

In the recent months AOL has also launched various new apps and acquired thousands more. To target millennial users they launched the app “Kanvas” in late October [15]. The app is like a combination of Periscope and Snapchat [15]. It is similar to Snapchat in the sense that you can put filters and effects on your videos, but hopes to outdo the live streaming services, like Meerkat and Periscope, by not removing live streams after periods of time [15].

Source: Entrepreneur entrepreneur.com

Kanvas Source: Entrepreneur [15]

In addition to creating a new app, AOL acquired Millennial Media granting them access to over 65 thousand apps and allowing them to reach over one billion global users [16]. It will also make available more advertising across ONE, AOL’s advertising service, by AOL [17][27].

In September AOL launched LIVE by AOL which is a start to finish service for live events [18]. These productions will be distributed through AOL’s various channels such as Tech Crunch and The Huffington Post [18].

In October AOL went back to its email roots and relaunched ALTO, a service that puts all of your email accounts, be that Gmail or AOL, in one place [19]. ALTO has a dashboard, and many other features, to find the most important things among your email accounts [19]. The goal of ALTO is to make using email on your mobile device more user friendly.

ALTO

Source: ALTO [26]

Wrap Up

In the past few months AOL has launched a number of new programs, videos, and made strategic acquisitions that gives it a leg up in the world we live in today. Its wide variety of online shows appeal to mass audiences. Its new app and newly launched shows appeal again to a wide crowd and specifically to the millennial generation. Its successful financial quarter will help AOL continue to grow. 

[1] Corporate AOL. “Tim Armstrong.” Retrieved November 30, 2015. http://corp.aol.com/leader/tim-armstrong

[2] Corporate AOL. “Holly Hess.” Retrieved November 30, 2015. http://corp.aol.com/leader/holly-hess

[3] Corporate AOL. “Bob Lord.” Retrieved November 30, 2015. http://corp.aol.com/leader/bob-lord

[4] Corporate AOL. “AOL has a strong strategy, a clear mission and a firm commitment to delivering value.” Retrieved November 30, 2015. http://corp.aol.com/about-aol/overview

[5] Time. “A Brief Guide to the Tumultuous 30-Year History of AOL.” Retrieved November 30, 2015. http://time.com/3857628/aol-1985-history/

[6] The Washington Post. “25 Years of AOL: A Timeline.” Retrieved November 30, 2015. http://www.washingtonpost.com/wp-dyn/content/article/2010/05/23/AR2010052303551.html

[7] CNBC. “Timeline: AOL Through the Years.’ Retrieved November 30, 2015. http://www.cnbc.com/2015/05/12/timeline-aol-through-the-years.html

[8] CNN Money. “Verizon Buys AOL for $4.4 Billion.” Retrieved November 30, 2015. http://money.cnn.com/2015/05/12/investing/verizon-buys-aol/

[9] AOL. On. “Shows” Retrieved November 30, 2015. http://on.aol.com/shows

[10] AOL. On. “Park Bench” Retrieved November 30, 2015. http://on.aol.com/parkbench

[11] AOL Financial Information. “Q1 2015 Earnings Presentation.” Retrieved November 30, 2015. http://ir.aol.com/phoenix.zhtml?c=147895&p=quarterlyearnings

[12] Beyond the Horizon. “Beyond the Horizon.” Retrieved November 30, 2015. http://www.aol.com/beyondthehorizon/

[13] AOL Press Releases. “Act Like a Musician Premieres on AOL.com.” Retrieved November 30, 2015. http://corp.aol.com/2015/11/16/act-like-a-musician-premieres-on-aol-com/

[14] Act Like A Musician. “S1E1.” Retrieved November 30, 2015. http://www.aol.com/actlikeamusician/519231493/

[15] Entrepreneur. “AOL Launches Live Streaming App That’s Part Periscope, Part Snapchat.” Retrieved November 30, 2015. http://www.entrepreneur.com/article/252218

[16] TechCrunch. “AOL Confirms It’s Buying Millennial Media in $238M Deal To Expand Mobile Ads.” Retrieved November 30, 2015. http://techcrunch.com/2015/09/03/aol-acquires-millennial-media/

[17] Business Wire. “AOL to Deepen Its Programmatic Leadership with Agreement to Acquire Millennial Media.” Retrieved November 30, 2015. http://www.businesswire.com/news/home/20150903005064/en/AOL-Deepen-Programmatic-Leadership-Agreement-Acquire-Millennial

[18] AOL Press Releases. “AOL Launches LIVE by AOL.” Retrieved November 30, 2015. http://corp.aol.com/2015/09/28/aol-launches-live-by-aol/

[19] AOL Press Releases. “AOL Launches ALTO.” Retrieved November 30, 2015. http://corp.aol.com/2015/10/28/aol-launches-alto/

[20] AOL. “AOL. image” Retrieved November 30, 2015. http://corp.aol.com/

[21] Science Borealis. “America Online image.” Retrieved November 30, 2015. http://blog.scienceborealis.ca/youve-got-mail-and-everything-else-whats-a-science-blogger-to-do/

[22] Engadget. “Citizen Mars.” Retrieved November 30, 2015. http://www.engadget.com/citizen-mars/

[23] Deadline. “Hot Trailer: James Franco’s AOL Comedy Series Makes a Scene.” http://deadline.com/2014/09/james-franco-aol-trailer-scott-haze-ahna-oreilly-832391/

[24] AOL Advertising. “AOL Originals Releases Season 2 of ‘Park Bench with Steve Buscemi.'” Retrieved November 30, 2015. http://advertising.aol.com/blog/aol-originals-releases-season-2-park-bench-steve-buscemi

[25] AOL Advertising. “Jared Leto’s ‘Beyond the Horizon’ Launches on AOL Build.” Retrieved November 30, 2015. http://advertising.aol.com/blog/jared-letos-beyond-horizon-launches-aol-build

[26] ALTO. “ALTO.’ Retrieved November 30, 2015. https://altomail.com/

[27] AOL Platforms. “ONE by AOL.” Retrieved December 1, 2015. http://www.aolplatforms.com/onebyaol

Spotify

By Hannah D Friedland
[1]

[1] Spotify’s Logo

THE SPOTIFY STORY:

[6] The most updated visuals of the Spotify application on thee platforms

[2] The most updated visuals of the Spotify application on thee platforms. Users have an on-demand stream of music on their computer, mobile device, tablet, and home entertainment system.

Spotify is a music streaming service that puts users in control of 20 million licensed songs [3]. Spotify was launched in Sweden in 2008 and came to America in 2011.

Spotify is financially a private company that offers over 20,000 new songs each day from major and independent labels including EMI, Warner Music Group, Universal, & The Orchard [3]. Artists earn royalty when their music is played, and there are over 24 million active users currently in 55 markets [3].

There are two revenue streams, free, which is “powered by advertisers” and premium for $9.99 monthly with extra features including no ads, offline, and high-quality audio [3].

TEAM SPOTIFY:

[2] Spotify Founders- Daniel Ek & Martin Lorentzon

[4] Spotify Founders- Daniel Ek & Martin Lorentzon

Chief Sales, Marketing, and International Growth Officer- Jeff Levick

[5] Chief Sales, Marketing, and International Growth Officer- Jeff Levick

 

[5] Chief Content Officer & Managing Director USA- Ken Parks

[6] Chief Content Officer & Managing Director USA- Ken Parks

[7] Head of Content- Steve Savoca

[7] Head of Content- Steve Savoca

 

 

 

 

 

 

 

 

 

INSIDE SPOTIFY:

Social Media Merges with Music- Songs, playlists, and albums can be shared on the Spotify application through the "Send To" message option, or users can "post to feed"  to their Facebook timeline, Twitter, and Tumblr within the Spotify application. ARROW

Social Media Merges with Music- Using the “send to”, or “post to feed” options users can message music to friends and post music to their Facebook timeline, Twitter, and Tumblr within the Spotify application. Source:  Spotify

 

Spotify gives its users the option to connect with their social media Facebook, Twitter, and Tumblr accounts. Users can create collaborative playlists, share music, view friends music and more which provides for ample music discovery and publicity for the company on social media platforms. There is also a private session users can activate.

 

 

Two other elements that Spotify includes are apps and Discover. While these apps add dimension to the Spotify journey, Discover is essentially a constantly updated news feed.

Discover- Spotify's "news feed" feature on the desktop application, artists are recommended, concerts nearby are posted, friends listening habits are shown all based on listening habits the user has shown. Source: Spotify

Discover- Spotify’s “news feed” feature on the desktop application. Updates with releases, playlists, artists recommendations, concerts nearby are posted, friends listening habits are shown all based on listening habits the user has shown. Source:  Spotify

COMPETITORS:

Spotify is a strong contender, but it’s competing neck and neck with Rdio, Pandora, Rhapsody, Google Play Music, and Beats on price, catalogue, platforms, and features [8]. Beats Music entered the competitive on-demand music market in January [9], and is Spotify’s biggest challenger.

Beats vs. Spotify

[10] Beats Music vs. Spotify- The two streaming services are extremely similar with the same catalogue size, the discovery element, and price.

Beats entry in the market put Spotify in “go-mode”.

SPOTIFY’S SITUATION:

Competitor streaming services are continually emerging. With more choices presented to consumers, Spotify has responded by shifting their focus to partnerships, acquisitions, customer satisfaction, and updated product development. The formula is to attract users to Spotify, engage with users, and retain them.

Partnerships

Last.fm

Last.fm is a music recommendation service. In January, Spotify and Last.fm teamed up to bring a beneficial on-demand playbar to Last.fm’s website. This makes it possible for Last.fm users to internally play the entire Spotify catalogue on Last.fm’s website [11].

The collaboration works in both companies favor. Last.fm users have a fuller experience with the power, “to play whatever you want by whoever you want directly on Last.fm” [12]. In addition, Spotify’s catalogue incorporation provides a huge presence and Last.fm users conveniently have motivation to signup for Spotify to take advantage of the essential music player.

The Last.Fm playbar

The Last.Fm Spotify playbar at the bottom of Last.Fm’s website. Source:  Lastfm.com

SoundHound

Spotify also joined forces with SoundHound for the “Add to spotify” feature on its iOS application in February. SoundHound is a popular music-recognition app, similar to Shazam. Banded together, SoundHound is now more interactive. After linking accounts, with the tap of a button users can automatically generate Spotify playlists of recognized songs without leaving SoundHound’s app [13]. 

Source:  SoundHound & Spotify

Hitting the “Add to Spotify” button automatically turns songs discovered on SoundHound into a Spotify playlist. Source:  SoundHound & Spotify

The mutually-beneficial relationship brings life to identified songs through Spotify playlists on SoundHoud, and the incentive to use the button will drive users to subscribe to Spotify while giving them presence on a music app [14].

Coachella

On top of that, Spotify was presented with an amazing opportunity to have presence on site at Coachella as the Official Digital Music Partner of the Coachella Music and Arts Festival in California in April. The Spotify Social tent was an on-site air-conditioned tent that offered relaxation pods, chargers, a “Mosaic Photo Booth” that uses your Spotify account to generate a picture out of your most played album art, and art from artist Apex [15].

k

[16] The Spotify Social tent, that capped at 150, gave people an air conditioning experience filled with music, more battery power, art,  and a Mosaic Photobooth that puts your face on album covers based on your Spotify listening habits.

#WeWereThere was Spotify’s digital interactive strategy at Coachella to “connect, collect, share.” Implanted in every RFID wristband was the power to capture the experience by checking in and collecting custom Spotify curated playlists. The “My Coachella Story” digital snapshot let individuals create memories of their festival concert experiences with playlists gathered [16]. This collaboration not only transformed Coachella goers into premium users, but also created a special experience and built relationships by reliving the festival on Spotify.

[15] “My Coachella Story”- an example of a digital snapshot that shoes distance traveled, the path taken, playlists, artists seen etc. To participate users needed to simply connect their wrist band with their Spotify accounts, look for check ins at the festival, use the wristband to collect playlists and then after generate their digital card and share it with family and friends.

Sprint

Lastly, Beats launched with an AT&T package family plan deal. Rumors are circulating about Spotify planning to bundle with the #3 U.S. mobile carrier, Sprint [17] in April. This partnership will give Sprint customers a free trial. Customers will be able to pay for Spotify directly through their Sprint Accounts, which will help Spotify secure a greater market share and Sprint secure more data plans. Sprint and Spotify will announce the details on April 29th at a New York Event [18].

Acquisitions

In efforts to boost the “discovery” element, Spotify acquired The Echo Nest in March [19]. The Echo Nest is a music intelligence company that examines listening behavior and makes musical recommendations. Spotify paid $100 Million, with 90% Spotify equity [20]. The Echo Nest previously powered Rdio and Rhapsody, both of which ended their deals, deeming its technology invaluable to their operations right after Spotify acquired [21]. This potentially puts Spotify in the position to take The Echo Nest away from competitors.

Combing the two companies gives The Echo Nest a bigger audience and catalog, while Spotify, now with music-discovery data, will improve recommendation’s.

Customer Satisfaction

With intentions to obtain more paying users Spotify has updated its business model. In January the company announced free music shuffling on iOS with a catch, non-premium users ads play in between every few tracks [22]. In February, Spotify added the “repeat one” feature [23]. Repeat one grants users the option to repeat a single track over and over [24]. These highly requested changes illustrate that Spotify cares about users.

Working with a college students budget, Spotify slashed the premium $9.99 monthly rate to $4.99 in March [25]. They partnered with SheerID to validate eligibility. This price change is valuable because college students represent an important key demographic in streaming use [26]. This differentiates Spotify from other streaming services like Rdio and Beats that charge $10 monthly.

Unique Product Development

Competition among streaming services leads Spotify to completely redesign its user interface layout on all platforms. Spotify rolled out a sleek modernized look on April 2nd. This major design update was the first since its launch in 2008, and to keep current it was a smart move [27].

Spotify’s New Look Video [28] 

The new dramatic, dark color scheme highlights important buttons, includes circular images for people, and features square album shapes [29]. The browse tab is revised and categorized between top lists, releases, news, and moods. “Your Music”, a collection of users saved albums, songs, and artists is a new addition [30]. The Your Music addition mimics iTunes library and it is comparable to Rdio’s “collection” feature. It helps users save, organize, and browse through their favorite music. The new layout feels unified and balanced, and should attract new users [31].

WHATS NEXT FOR SPOTIFY:

Spotify is headed in the right direction, but with downloads declining, new rival services like YouTube, Apple, and Amazon that have huge user bases are joining the streaming market [32].

Being active puts Spotify in the forefront, which looks great for Investors. It is rumored that an IPO is in Spotify’s near future. Though the company has declined all comments, a job advertisement for an “External Reporting Specialist” has been posted on their website and LinkedIn [33]. Their future looks competitive but successful.

Sources: 

1. Spotify’s Logo 2014, Spotifypress.com, RT: 4/04/2014

2. Spotify’s Application on Three Platforms, Spotifyblog.com, RT: 4/01/2014

3. Spotify Press Fast FactsPress.Spotify.com,  RT: 4/01/2014

4.The Founders of SpotifyPress.Spotify.com, RT: 4/01/2014

5.Spotify’s Chief Sales, Marketing, and International Growth OfficerPress.Spotify.com, RT: 4/01/2014

6. Chief Content Officer & Managing Director USA,Press.Spotify.com, RT: 4/01/2014

7. Head of ContentPress.Spotify.com, RT: 4/01/2014

8. “And The Winner Is… Best Music On-Demand Streaming Service”Cultofmac.com, 2/18/2014, RT: 4/07/2014

9. “Beats Music Is Here”, Beats Music Blog 1/16/2014, RT: 4/08/2014

10. “Beats Music vs. Spotify: Can Dr. Dre outmix the king of streaming”, Digital Trends, 1/27/2014, RT: 4/07/2014

11. “Last.fm Bands up with Spotify to offer on-demand tracks”, CNET, 1/29/2014, RT: 4/04/2014

12. “Did Someone Say On Demand?”Last.fm Blog, 1/29/2014, RT: 4/04/2014

13. “SoundHound Launched “Add to Spotify”, Business Wire, 2/21/2014, RT: 4/07/2014

14. “SoundHound Now Lets You Easily Add Your Discovered Music to Your Spotify Playlist”appdevice.com, 2/24/2014, RT: 4/07/2014

15. “Coachella here we come” Spotify News, 4/7/2014 RT: 4/14/2014

16. “Spotify’s Coachella #WeWereThere Campaign: High Tech and Sweet, Sweet Air Conditioning”Billboard, 4/11/2014, RT: 4/14/2014

17. “Sprint and Spotify Plan to Partner Up”, recode.net, 4/11/2014, RT: 4/14/2014

18. “Spotify, Sprint Plan Music Bundle To Be Unveiled This Month”, Billboard, 4/12/2014, RT: 4/14/2014

19.“Spotify Acquires the Echo Nest”, Billboard, 3/06/2014, RT: 4/02/2014

20. “Spotify Acquired Music Tech Company The Echo Nest in A $100M Deal” , TechCrunch, 3/07/2014, RT: 4/07/2014

21. “Rhapsody Kills its Echo Nest partnership following Spotify acquisition”, Venturebeat.com, 3/21/2014, RT: 4/09/2014

22. “Spotify’s free shuffle mode arrives on iPhone”, The Verge,1/08/2014, RT: 4/02/2014

23. “Repeat One”, Spotify News Blog, 2/07/2014, RT: 4/08/2014

24. “Spotify users can now repeat the same song over and over and over again”, Hypbot, 2/10/2014, : 4/02/2014

25. “Spotify Offers 50% Student Discount”, Hypbot, 3/25/2014, RT: 4/02/2014

26. “Spotify introduces 50% discount for college students”, Los Angles Times, 3/25/2014, RT: 4/07/2014

27. “The Good, The Bad, The Less Ugly: Taking Spotify’s New Redesign For a Test Drive”, Billboard, 4/03/2014, RT: 4/04/2014

28. Spotify Paints It Black with New Look, YouTube, 4/01/2014, RT: 4/06/2014

29. “Spotify’s biggest redesign ever brings long awaited Collection view”, The Verge, 4/02/2014, RT: 4/07/2014

30. “Spotify paints it black with new look”, Spotify News, 4/02/2014, RT: 4/08/2014

31. “Spotify beautifies”, CNET, 4/02/2014 RT: 4/08/2014

32. “Spotify faces challenge from Internet giants before IPO” New York Post, 3/30/2014, RT: 4/14/2014

33. “Spotify seeks to hire U.S. filings expert as bankers eye IPO” Reuters, 2/17/2014, RT: 4/14/2014